I had an experience that allowed me to learn first hand how Not to receive delegation. I am 100% responsible for not addressing this up front, and I was as disappointed as anyone else with the results.
I dropped the ball for someone this summer. I was asked to organize a fund-raiser luncheon in a couple of months. We had a meeting with four of us and some assignments were made. The person in charge was going to make some contacts and get back to me.
I waited to hear from him. I didn’t move forward when I didn’t hear back. I didn’t get invitations out in time, or make contact with donors in time. I didn’t get the job done. I didn’t take the initiative. Looking back, I can see that I didn’t receive specific enough instructions.
We didn’t communicate very clearly who was going to do what. I thought he was doing something that he thought I was doing. It was like two people trying to go through the doorway at the same time and neither one taking the lead, so both of us just got stuck there in the doorway of opportunity.
Regardless, I learned much from this experience and I won’t let it happen again. I found this list a few weeks later and thought how much I could have used this earlier.
5 steps to effective delegation:
1. Make the assignment
2. Let the person perform
3. Offer assistance
4. Receive report
5. Commend the positive, correct any errors
1. Make the assignment: Be specific in what you want from the person. Give them the vision for the end result you would like. What should we both see and experience when this project is finished.
2. Let the person perform: Let them know how and when you will follow-up. If you intend to check in with them every week, tell them that. That way they don’t think you are micro managing them when you call them every Friday to see how things are going.
3. Offer Assistance: Give them information on who and how to get help. If you are providing help, let them know that they can come to you. I always try to remember to over communicate when in doubt.
4. Receive their report when finished: At a specified, when the project is finished or the vision is completed, sit down together and review the results.
5. Commend the positive results, correct any errors: Use the follow-up meeting as an opportunity to break down problems and successes. Make changes for next time.
What is your best delegation failure story?
(these are steps from the book Duties and Blessings of the Priesthood part B)